The Knowledge Manager
role (also known as Knowledge
Engineer or knowledge worker) is
to identify, collect,
synthesize, organize and manage
organizational knowledge in
support of business units across
the enterprise. This includes
accumulating, understanding and
leveraging knowledge about the
business activity in behalf of
the organization, its clients,
its employees and partners. The
Knowledge Manager is also
responsible for building and
organizing the company's
conceptual assets in knowledge
bases (that are not text files
nor tables in a database).
Though his abilities and
functions depend more of the
work context, of the
organization and its scopes, some of these abilities
and functions
can be required to this
specialist.
Personal abilities:
-
Critical and structural
analysis ability is
essential to this job.
That's why it is considered
an "engineering" o
"engineering activity" though it not a requirement
to be an engineer.
-
Ability to stimulate change
in the organization.
-
Experience of supporting a large team of individuals of all levels of responsibility and with varying skills.
-
The ability to work flexibly in order to respond to changing priorities.
-
Critical and analytical
thinking abilities with
great attention to detail.
-
Excellent communication and interpersonal skills and have the initiative and the confidence to back their own judgment.
-
Problem solving
skills and solution
implementation
-
Researching skills competence with
ability to identify best
practice approach.
-
Ability to lead teams,
create presentations and
facilitate
brainstorming and workshop.
-
Qualified in Information and
Knowledge Management.
-
Good communication and
relationship skills.
Job functions:
-
Can work in several levels
of the company and with
several levels of
requirements.
-
Update and maintenance of
the knowledge bases of the
organization, takes part in
simulations and as a
facilitator in group
activities oriented to
creativity and innovation:
the synthesis of group
thinking. Collaborates
closely with the Human
Resources division.
-
Takes part in the knowledge
sharing policy elaboration.
-
Determine how the existing mechanisms and elements of knowledge management are used to capture tacit and explicit knowledge .
-
Evaluate and prioritize the risks and determine the organizational knowledge requirements and gaps.
-
Contribute towards building a shared mindset and understanding of knowledge management using the agreed change management approaches
-
Formulate evidence based knowledge analysis and identify key priorities.
-
Implement the action plan,
incorporating skills and
knowledge transfer, measures
and controls, agreed
benchmarks/standards,
management process and
capture of explicit and
tacit knowledge and
information
-
Align and identify
integration points for
capability, workforce
planning, succession
planning, competence within
the Knowledge Management
framework.
-
Implement the action plan, incorporating skills and knowledge transfer, measures and controls, agreed benchmarks/standards, management process and capture of explicit and tacit knowledge and information
-
Measure, track and report impacts against defined bench marks .
-
Assess the sustainability of and
review and modify the knowledge
management process and framework.
-
Formulate
knowledge analysis based on
evidence and identify main
priorities (gaps, critical
information, ways to
communicate and transfer
approaches).
-
Align and identify integration points within the knowledge management framework.
-
Align and identify integration points for capability, workforce planning, succession planning, competence within the Knowledge Management framework
-
Formulate and agree a
knowledge management action
plan that incorporates
leading practice supported
by IT, internal systems and
processes
-
Have previous experience in managing a team and complex projects.
If
knowledge is an asset, it must
be managed just the same as
financial assets, and its audit
must be feasible. A knowledge
engineer must be able to
recognize:
-
What does the organization
know
-
What the organization
doesn't know
-
Who needs to know what
-
Who knows what (and where is
he, inside or outside the
organization)
-
Does our organization
systematically learn from
outside?
-
Do we create knowledge here?
-
Is the newly created
knowledge replicated to the
necessary places?
-
Do we measure and assign a
value to knowledge assets?
-
Is our working environment
knowledge friendly'
Colleges and universities
are not turning out
knowledge management
professionals just yet,
although a few business
programs are beginning to
offer the course. Human
resources specialists and
education professionals have
some of the skills needed by
a Knowledge Manager and they
are moving up to the
position.
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